Mosaic Xi'an M Club Members' Handbook

Mosaic Xi'an is pleased to have you join the M Club and register on our WeChat account as a member (hereinafter referred to as “member”) to enjoy the rights and interests of members. Aiming at providing a pleasant experience, thoughtful services and unique bonuses to its members, Mosaic Xi'an M Club hereby invites you to join us. Before registering as a member, you should read this agreement carefully. Once the registration is done, you will be entitled to the rights and interests as well as benefits of Mosaic Xi'an members. Also, you will be bound by certain regulations hereunder.
 
I.Application
Follow the WeChat official account of “Mosaic Xi'an” and complete the authentication, you will then become a member.
II. Membership and Qualification
Ø  Ordinary Membership:Follow the WeChat official account of “Mosaic Xi'an” and complete the authentication.
Ø  Gold Membership:Once you have registered and become a member, you may be upgraded to gold membership if you spend RMB 3000 yuan or above in a single month, or if you accumulate 10,000 points in a year.
III. Membership Regulations
Ø  Membership
Members hereunder are customers who, upon acceptance of this Agreement, apply for the membership card of Mosaic Xi'an and get its approval. Members shall provide correct, complete and true information for application. The mobile phone number is the basis for membership identification.
Ø  Scope of Use
1) Any customer shall obtain a membership card of Mosaic Xi'an (“membership card”) after successfully registering on the WeChatofficial account of “Mosaic Xi'an”. With the card, the customer will be able to enjoy relevant rights and interests at Mosaic Xi'an. 
2) With the membership card, customers will be entitled to point accumulation and redemption, discounts and other benefits in the shops designated by Mosaic Xi'an.
3) The membership card is limited to the member's own use. Please show the card number or your mobile number when you check out.
4) Members who want to redeem the points or use other membership rights shall need to complete the basic information. The card and the points in it cannot be transferred.
5) Membership points can only be redeemed with the real spending of the applicant. Using other people's voucher for point accumulation shall lead to the termination of your rights and interests as a member and the elimination of your points.
Ø  Management of Consumption Points
Consumption Points: M Club has set up for members a system on the accumulation and depletion of consumption points, which are the only basis for recording the consumption of members and the main voucher for the membership interest redemption. Points can be used to redeem customer services, participate in activities, redeem gifts and make payment, etc.
²  Point Value and Rules of Point Accumulation
ü   Rules of Point Accumulation:
Category Redemption Ratio
Clothing & accessories, catering/food, children's articles, cosmetics & facial, education &bookstores RMB 1 yuan =1 point
supermarkets and department stores, entertainment, gym, jewelry & watch, food court RMB 20 yuan =1 point
Special brands (see the Bulletin at the Shopping Center) Not redeemable
Note: The fundamental unit of the points of Mosaic Xi'an is 1, and the calculation is conducted according to the fundamental point acquisition mechanism. The amount insufficient to get 1 will not be used to calculate the fundamental point.
ü  Ways of Point Accumulation:
1) Through consumption
2) Through participation:
   Signing in on the smart guidance platform of “Mosaic Xi'an”;
   Participating in the games initiated in the WeChat official account of “Mosaic Xi'an”.
3) Bonus point
  Points will be doubled on the birthday of the member (with completed birthday information)
  Bonus points will be given on the exclusive members' day.
ü  Steps:
1) When checking out, show the membership card or your mobile number to the shop staff for point accumulation;
2) Or, keep the consumer voucher after checking out, and then scan the QR code on the voucher by entering the “Point Accumulation” in theWeChatofficial WeChat of “Mosaic Xi'an”;
3) Members can go to the Service Centre on the third floor of Mosaic Xi'an for later accumulation;
4) Whether the accumulation is done by scanning or manual work, the voucher required should not be scribbled or modified or copied. The accumulation shall be done within 3 days after voucher issuance.
ü  Point Value: 10 points=RMB 0.1 yuan
Redeemed For  Points Required Redemption Value
Parking 200 1h
Gifts 100 RMB 1 yuan
Mail services (in-store consumption) 2000 1 time (for the first 1kg in the province, and cash payment for the exceeding part)
Point depletion from time to time Points for various discounts, deduction of expenses & payments, entry to activities and services. Details are provided on the bulletin at the mall.
Note:
  a) As for the information on the redemption for gifts, services or entry to activities, please check out the bulletin at the shopping mall. Overdue redemption is unacceptable.
  b) After the redemption for gifts, services or entry to activities, the points will be deducted accordingly.
 
²  Refund & Replacement
1) Refund: Should there be a refund for the commodity of which the point has been gained already, the member should go to the Service Center for a deduction of point, showing his or her membership card and the voucher. If the point has been used, the member should return the gift or equal cash in the process of refund.
2) Replacement: For a commodity of which the point has been gained accordingly, should the point is not equivalent to the price of the commodity after replacement, the member then should go the Service Center, showing his or her membership card and the voucher, and ask for deduction or addition of certain points.
3) If there is any refund or replacement and the member fails to deduct the points, M Club then, after verification, will deal with the deduction without giving any notice.
²  Membership & Point Validity
The validity period of points shall be a calendar year (year of point accumulation) since the day when the membership card is applied for. When it comes to 24:00 at the expiration date, the points not redeemed in the card will be eliminated.
 
Ø  Change of Membership Information
Should there be any change in the personal information of the member, please update it in the WeChat official account of “Mosaic Xi'an”. In that way we can continue to provide you with the timely and quality services exclusively for our members. The name of the member shall not be changed.
 
IV. Members' Rights and Interests
 
Rights & interests of members Ordinary Card Gold Card
Discounts For members holding a membership card and enjoying the discount, the point will be calculated through the actual payment after the discount. Membership discounts will be updated from time to time without prior notice and details are subject to the notices in the shops and shopping malls. Gold members can enjoy more exclusive discounts apart from the discounts enjoyed by ordinary members. Details are provided in the notices at the shops and the shopping mall.
Points redeemed for gifts Mosaic Xi'an will provide a variety of gifts from time to time, which can be redeemed for by members in the “Point Mall” and fetched at the designated place designated by the shopping mall. (Full personal information is needed before the redemption; ID card and the redemption certificate are required when getting the gift.) Besides the redemption service for ordinary members, the gold members can redeem the points for limited and exclusive gifts. Details are provided on WeChat and in the notice at the shopping mall.
Exclusive Activities Mosaic Xi'an will hold a number of activities from time to time, the entry to which can be redeemed by members on WeChat. Mosaic Xi'an will hold a number of activities from time to time, the entry to which can be redeemed for by members on WeChat. Gold members will be admitted with their companions.
Exclusive Services Members are entitled to free services such as information consulting, map borrowing, paging service, commodity packaging and goods rental; ordinary members can redeem the points for Mail Service (2000 points once for the first 1kg in the province, and point deduction or cash payment for the exceeding part). See the notice on WeChat and at the shopping mall for details. Apart from the benefits enjoyed by ordinary members, gold members are also entitled to:
Taxi hailing;
Translation;
Copy & print;
Rental with no deposit;
Free mailing (free charge for the first 1kg in the province, and point deduction or cash payment for the exceeding part);
Customized service (atrium ceremony, etc.). Details are provided on WeChat and in the notice at the shopping mall.
Parking Service Points can be deducted by members for parking fees (200 points = 1 hour). If the points are not enough to afford one-hour parking, members should the pay the fees. Gold members can enjoy 2-hour free parking per entrance. The exceeding part can be paid through point deduction. If the points are not enough to afford one-hour parking, the member needs to pay for it.
Other Benefits Members are entitled to all facilities and services at the shopping mall. Members are entitled to all facilities and services at the shopping mall;
Access to the discounts and benefits of the allied shops. Details are provided on WeChat and in the notice at the shopping mall.
Ø  Rights and Interests of Members
Ø  Access to Information:You can check out information about the points, the point redemption and the shopping mall through the WeChat official account of “Mosaic Xi'an” from time to time.
Ø  Services and Facilities for Members
Service Center
Floor: L3
Services:
Information Consulting
Map Borrowing
Travel Inquiry
Paging Service
Free Package
Complaint Reception
Quick Charging
Simple Medical Care
Loss Reporting
Membership Points
Drinking Water Dispenser
Waste Battery Collection
Mosquito Repellent Stickers
Convenient Raincoats
Baby Diapers
Women Care Products
Sanitary Masks
Wet Tissues
Wheelchair Rental
Umbrella Rental
Baby Carriage Rental
Use of Reading Glasses 
Magazine Borrowing
Small Hardware Tools
 
Ø  Baby Care Room
Location: L2-L7
Services:
²  Baby Feeding
²  Milk Warming
²  Diaper Replacement
²  Infant Height Measurement
 
Ø Toilet for the Disabled
Location: L2-L7
Ø Lockers
Location: L3-L7
II. Supplementary Provisions
1. This M Club Members' Handbook is subject to any update by Mosaic Xi'an. Details shall be shown in the bulletin at the shopping mall. Members can check it through the WeChat official account of “Mosaic Xi'an”, or go to the Service Centre at Mosaic Xi'an for an inquiry.
2. The number of services, gifts and the entry to membership activities are limited, first come, first served; once they are successfully redeemed, they will not be returned.
3. When applying for any gifts, a member shall present his/her WeChat membership card and ID card.
4. Mosaic Xi'an does not guarantee that the quality of any gifts or discounts can meet the requirements of each and every member.
5. Members shall observe national laws and prohibitive provisions to make sure that they are entitled to the rights and interests of members of Mosaic Xi'an and the right to use the points.
6. Members shall observe the terms and conditions of this Members' Handbook to make sure that they are entitled to the rights and interests of members of Mosaic Xi'an and the right to use the points.
7. Mosaic Xi'an owns the membership card of M Club, and reserves the right to the final interpretation of the terms and conditions of this Members' Handbook to the extent permitted by law.